Your Rights
Your Rights
What the law says when a job goes wrong, and how to get your money back.
4 guides1 from the archive
Guides
When it goes wrong
Consumer Rights Act 2015: When a Tradesperson Fails You
What the Consumer Rights Act 2015 actually promises when a tradesperson's work falls short, and the order in which remedies apply.
Card protection
Section 75: Getting Your Money Back on a Credit Card
How Section 75 makes your credit card company jointly liable for a trader's failure, and where its protection does and does not reach.
Changed your mind?
How to Cancel a Contract Within 14 Days of Signing
A doorstep or off-premises contract usually gives you 14 days to change your mind, but missing paperwork from the trader can extend that window.
Next door rules
The Party Wall Act Explained for UK Homeowners
Work on or near a wall shared with a neighbour in England and Wales runs on a formal notice-and-surveyor process, not on a neighbourly chat.
